Booking, Cancellation, & Illness Policy

Appointments are reserved exclusively for you. If you arrive late, your treatment time may be shortened to respect the next scheduled appointment, and you will still be charged for the full appointment time booked.

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We kindly ask that any appointment changes or cancellations be made at least 24 hours prior to your scheduled treatment time. Cancellations made with less than 24 hours notice may be subject to the following fees:

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• First occurrence: 50% of the treatment fee

• Second occurrence: Full treatment fee

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Any outstanding balance resulting from a late cancellation or missed appointment must be paid at least 48 hours before your next scheduled appointment. If payment has not been received by that time, any upcoming appointments may be cancelled until the balance has been paid.

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Charges may also apply for clients who repeatedly cancel within 48 hours of their appointment time, at the discretion of the therapist.

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We understand that unexpected situations and emergencies can happen, and we always do our best to approach these situations with understanding and compassion while also respecting the time and boundaries of our healthcare professionals.

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Illness & Communicable Disease Policy

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Because massage therapy involves close physical contact, I ask that you please reschedule your appointment if you are feeling unwell or experiencing symptoms of a contagious illness.

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This includes symptoms such as fever or chills, a new or worsening cough, sore throat, significant congestion or runny nose, vomiting, diarrhea, unexplained body aches, or other symptoms that may indicate a contagious illness.

If you are unsure whether you should attend your appointment, please reach out before coming in and we can determine the best option.

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I understand that getting sick can happen unexpectedly, and I would much rather have you let me know that you are unwell than feel that you need to come in for your appointment. Illness-related cancellations will be handled with understanding, and I ask that you give as much notice as possible when you can.

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If you arrive for your appointment with symptoms of a contagious illness, treatment may need to be postponed.

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Thank you for helping us keep the treatment space healthy and comfortable for both patients and practitioners.