Booking & Cancellation Policy

Appointments are reserved exclusively for you. If you arrive late, your treatment time may be shortened to respect the next scheduled appointment, and you will still be charged for the full appointment time booked.

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We kindly ask that any appointment changes or cancellations be made at least 24 hours prior to your scheduled treatment time. Cancellations made with less than 24 hours notice may be subject to the following fees:

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• First occurrence: 50% of the treatment fee

• Second occurrence: Full treatment fee

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Charges may also apply for clients who repeatedly cancel within 48 hours of their appointment time, at the discretion of the therapist.

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We understand that unexpected situations and emergencies can happen, and we always do our best to approach these situations with understanding and compassion while also respecting the time and boundaries of our healthcare professionals.